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On being a skilled Salesforce Administrator

I love this quote from Brent Downey and his website, AdminHero.com. I think it accurately describes what Salesforce administrators do.

What most people don’t realize is that the underlying skill set that admins require is not Salesforce but process management. Everything that we do is to enable more effective and efficient processes for our organizations. Salesforce happens to be the medium through which we do this. What this means is that Salesforce can be easily learned but what truly makes a great Admin is understanding the marriage between process and the technology. Knowing how to get the process to work leveraging Salesforce is the skill. Thankfully, this comes from experience and a healthy dose of trial and error.

Brent Downey

Published inBusiness

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