Seth Godin on Leading Up

Seth Godin recently gave a powerful talk at Creative Mornings, where he talked about several ideas, including “leading up.” One of the things that I hear the most after I give a talk or someone reads one of my books is, ‘That’s great, but my boss won’t let me. I’d …

The Customer Focus

I had an interaction today that reminded me of the importance of focusing on the customer, not just pushing your product to make a sale. I’m a fan of Arby’s. I like their food. And while I love a good roast beef sandwich with fries and a jamocha shake, when …

Fundraising Tips

Here’s a short article that I wrote recently for my co-workers’ participation in the Big Brothers Big Sisters of Flint Bowl for Kids’ Sake fundraiser. I think there are some good tips here, and I don’t want this article to get lost in Facebook: We’re one week away from the …